We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us email
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unfortunately converted the size using a Dutch table and it turned out too small. Always measure your foot in cm and compare to the table that's on the webpage to avoid mishaps! However, delivery was speedy and the product looks great. Also good communication with the shop afterwards.
Boots are just awesome, the smell is very weak, the size corresponds to the store's grid
Very good , true to size
Everything corresponds to the description. Beautiful, comfortable, appearance without complaints. But that smell! He's not weathered! The street is still tolerable. But once you go into the warm room... Honestly, i can not understand all the admiring reviews, because one minus (smell) cover all the pros. Alas...
The biggest disappointment for me was the color, in the picture a little pink shade, in fact burnt caramel. I have this color of things almost no, but if someone loves a brown-beige scale, then excellent. Size on my 36 sat well. Pleases that the boots do not slip, there is a warm insole, in general quite neat. You can wear only with a small plus, in zero and below perhaps freeze :) on reliability until early to draw conclusions, put on only 3 times. but it should be noted that boots are not for every day, if you do not want to kill your feet. They are not orthopedic at all, the foot is very tired.
The parcel came in 2 weeks. Boots are chic, neat, without the slightest defects, i'll order another one
Boots are very nice, size true, quality seems good I haven't wore them outside yet because it was rainy, i have thick legs and they still fit! they are a bit tight under the knee but my feet get swollen all the time! i love the heel, it is easy to walk on and they look very good with a skirt!