We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us email
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought my mother, she has a bone on her leg. In these shoes she's like in slippers. But small in length. At 39 size 7 in length is cramped, you can walk, but it was necessary on the floor size or on the size more.
Strange sensations. This is the second order, the first took my mother, she is delighted, bought her also gray, and these. Took on 23,5. Approached, it was possible and the size is larger, fingers at the point-blank, but does not press, the foot is wide and in them as in slippers. but, the first impression is that the right heel falls back. in steel everything is fine.
Beautiful really nice well packaged fast delivery
Very comfortable. Love it I ware UK size 7 and order 8+ which perfectly fit. Will come back definitely. Thank you .
Very good, quality, comfortable shoes. But, unfortunately, sent the wrong size. I ordered 8 (41r-r), and sent by mistake 38 rr. I asked for a discount of $5 if i re-order my size, the store agreed, i hope not fail. These 38 sizes i have already sold to a colleague for work cheaper just for these $5. She's very happy. By the way, she has her 37r-r, her 38r-r shoes are just on her leg. The seller is sociable, responds to all messages.
lovely shoes has arrived quickly and safety good quality as well definitely will buy from the same store
The parcel went to togliatti exactly 16 days. I'm in shock!!! From april 20 to may 4 .. received 6th, even less for 2 days! This is what a miracle transportation?!))... and about shoes: soft, raised lift in the heel is not generally felt. For sick feet itself! In size: i have 40 standard russian ordered 8... if you will wear on the sock hb or more densely probably will be too small... if just on the trail or sock kapron then the norms. I basically do not like loose shoes .. so this is my size. Next: i put out more photos specially that would see that the leg is problematic with swelling and good flat feet especially the right leg, so a little beveled in the photo. My foot is not very wide, average probably. So draw conclusions. And generally good slippers or half-shoes. See the photo!
I'm delighted with the shoes, glad that with the size pleased, when walking very comfortable, the store is generally clever, accidentally ordered a white color instead of red, i contacted the pradavets and he changed the color to the desired one without any problems, for a gift special thanks.